The purpose of these conditions is to define the General Conditions of Sale between LUC and the User, from the act of purchase to the various services provided by LUC, such as payment methods and order delivery terms.
The User can order online at www.luc.pt
In order to complete your order successfully, certain personal data such as your e-mail address, name, address, telephone number, etc. will be required. The User must complete all required fields for this purpose.
When making an online purchase, the User expresses its full and complete acceptance of the general conditions of sale, prices and description of the products contemplated in this transaction. These general conditions of sale shall be the only applicable between the two parties. In the absence of availability of the product, LUC undertakes to inform the User and to reimburse it in the amount paid within about 10 (ten) days from the date of knowledge of such unavailability.
Your order will be delivered within 1 to 2 business days if you choose to deliver to an Authorized Store in Portugal.
For deliveries at your address, delivery times vary by destination, as follows:
Portugal - Delivery within 1-2 business days (after dispatch);
Azores and Madeira - Delivery within 3-5 business days (after dispatch);
Spain - Delivery in 3-4 business days (after dispatch);
Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Holland, Hungary, Ireland, Italy, Luxembourg, United Kingdom, Czech Republic and Switzerland - Delivery within 5-6 business days (after dispatch);
Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Malta, Norway, Poland and Sweden - Delivery within 5 to 6 business days (after dispatch);
Rest of the World - Delivery between 6 to 12 business days (after dispatch).
Customs duties and import duties:
Due to the different customs policies and import taxes, LUC has no control over possible costs that can be applied when an order arrives in the country of destination, and it is not possible to predict the exact value of these rates. If you have any questions, you should contact your local customs before placing your order for information on customs charges and their applicability.
The LUC has different methods of payment: Multibanco (Portuguese Cards), Credit Card (VISA, MasterCard, VISA Electron) and PayPal.
You can pay your purchases through the ATM network or the Internet, in the homebanking service of your bank, with 24 hours to make the payment using the entity and reference provided by LUC at the time of completion of your order, which is automatically canceled If you do not do so within that period.
The prices should be understood in euros, with taxes and taxes included. All prices shown include VAT (where applicable) at the legal rate in force. LUC reserves the right to change prices and specifications without prior notice.
EXCHANGES AND RETURNS
Within 15 days after receiving your purchase, you can exchange / return the item through the site or at the authorized stores. In this 15-day period, you can select the refund mode you want, whether the refund in value (in this case you must tell us your IBAN) or a coupon that you can use to make purchases in our physical stores or in the online store for 6 Months.
Before proceeding with the return, check that:
The item may not have been used, washed or damaged;
The item must be in its original packaging and labeled;
Returns will only be accepted within 15 days after the date of delivery;
The above conditions must be respected in order for the LUC to evaluate the reimbursement of the article.
You have 15 days after receiving your purchase to exchange / return an item in stores authorized for this purpose, available in Portugal. You may also choose to send by Normal Mail along with the fully completed return form that is available on the website, as follows:
1. Log in to your Account;
2. In the "My Account" area, access the "Exchanges and Returns" menu;
3. Select the desired order;
4. Once selected, choose the option "Exchanges and Returns".
5. Complete the "Exchanges and Returns" form;
6. To finalize the exchange of the product (s) through the website, you must send the product (s) to the following address:
Pormenor Original Unipessoal Lda
C.C. Navarras, Rua António Carneiro, 47, 2º
4600-049 Amarante, Portugal
If you choose to return the items in one of our authorized stores, after reviewing the article, the refund is made in value (you must indicate the IBAN for the transfer) or through a voucher that you can use to make purchases in our stores Or online store for 6 months. If the return is made via the Carrier or Post Office, the issue of the voucher or the transfer of the value will be processed after receipt of the returned items and their evaluation by the Quality Department.
It is called a Newsletter, e-mailings, promotional offers, institutional newsletters and information about the company sent directly to the user's mailbox. You can manage your Newsletter subscription in your customer account at the LUC online store.
The LUC Newsletter is an exclusive of the LUC Brand Website.
All contents presented on this website are the exclusive property of LUC.
APPLICABLE LAW AND COMPETENCE
The Portuguese law applies to these General Conditions of Sale.
In the absence of resolution by agreement of the parties, any litigation arising from the General Conditions of Sale mentioned above will be submitted to the competent Portuguese court.
LUC is committed to protecting your privacy and making your shopping experience as pleasant as possible. This statement applies only to the LUC website, regulating the collection and processing of personal data of our customers. By browsing the LUC website, you are accepting the practices described in this statement.
COLLECTION OF YOUR PERSONAL DATA
Your data is collected for two reasons:
1st - Processing your order
2º - Providing a better service
We will send you emails to keep you up-to-date on the status of your orders. We also give you the ability to unsubscribe from all of our marketing communications.
Personal data collected by LUC:
1 - E-mail address;
2 - Name;
3 - Address (es): Home and / or work;
4 - Telephone Number;
5 - Country and / or City;
6 - Date of Birth.
Please note that by disclosing personal information in LUC public media such as Facebook, Instagram and Twitter, this information may be viewed and used by third parties.
Note: LUC does not read any personal communications published on its customers' own web pages.
USE OF YOUR PERSONAL DATA
LUC collects and uses your personal data to manage the website www.luc.pt and to provide you with the services that you have been asked for. Your personal information is also used to inform you of new products and / or services available on our website and our affiliates. You can also be contacted in the form of questionnaires and surveys, to know your opinion about the services provided or about new services that we may offer.
LUC does not sell or make available its customer data to third parties. You may, however, be contacted on behalf of business partners about some offers that may be of interest to you. In these cases, the personal data that identifies you (name, email, address and telephone number) will not be transferred to third parties but shared with partners who will help us develop statistical analysis (via email or letter), customer service or Deliveries / collections. All such intermediary partners are prohibited from using your data for purposes other than those listed above and are still required to maintain their confidentiality.
LUC does not use or disclose personal information without your explicit consent.
LUC keeps track of the pages our customers visit within the site www.luc.pt to determine which services / products are most requested. The data collected is used to provide customer-targeted services that demonstrate interest in certain areas of our site / product.
The LUC only provides your information, without your consent, if required by law or if in good faith you believe that this action is necessary:
(A) In accordance with certain decrees of law or legal notices regarding the LUC or the site;
(B) Protect and defend the rights and property of LUC;
(C) Take action on special circumstances to protect users of www.luc.pt or the general public.
LUC uses automatic data collection systems such as cookies. A "cookie" is a device transmitted to the hard disk of an Internet user. While cookies do not contain intelligible information, it allows us to link an Internet user to your personal information. Cookies are disclosed by our servers and no one can have access to the information contained therein. Only LUC has access to the information collected by cookies, collectively and anonymously, in order to optimize its services and those of this site to the needs and preferences of the user and to make the preparation of the Web pages personalized.
SECURITY OF YOUR PERSONAL DATA
LUC secures the personal information you provide to us on servers maintained in a secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is provided on the payment web page, it is protected by Secure Secure Socket Layer (SSL) encryption and verified by Digicert.
CHANGES TO THE DOCUMENT
The LUC online store is owned by Pormenor Original Unipessoal Lda with a physical presence and registered office at CC Navarras Rua António Carneiro 4600-049 Amarante with the unique number of legal person and registration number 509 198 724, registered at the Amarante Commercial Registry Office, with the share capital of 200,000 €.